When you think of sites like Facebook, Instagram, and Twitter, customer service may not be the first thing that comes to mind. However, did you know that according to JD Power, an estimated 67% of today’s consumers have used social media to communicate with companies for customer service purposes? In other words, social media marketing has the potential to improve your customer relations and give you a reputation for quality customer care and service. So how can you provide customer service using social media? Check out a few of our favorite tips. (more…)
Posts Tagged ‘Reputation’
When you have a company or business and you develop an online presence, you must monitor your reputation. Having a positive reputation is essential if you want to establish a relationship with your customers. Here are a few ways you can manage your online presence.
Do a Google Search
Find out what others see when they do a search by searching for (more…)